At Dil Dosti Foundation, we are committed to ensuring the utmost satisfaction of our valued supporters and donors. We understand that circumstances may arise where a refund is necessary, and we strive to make the process as transparent and straightforward as possible.
Refund Eligibility:
- Donation Errors: In the event of an accidental donation or if you believe there has been an error in the amount contributed, please contact us immediately for assistance. We will investigate the matter promptly and initiate a refund if necessary.
- Canceled Projects: If a project for which you have donated is canceled or discontinued for any reason, you will be entitled to a full refund of your contribution. We will notify you promptly in such cases and process the refund without delay.
- Unauthorized Transactions: If you suspect that your donation was made without your consent or if you believe it to be fraudulent, please notify us immediately. We will investigate the matter thoroughly and initiate a refund if the transaction is found to be unauthorized.
Refund Process:
To request a refund, please contact our support team via email at support@dildostifoundation.com or through our website’s contact form. When submitting your request, please provide the following information:
- Your full name
- Contact information
- Donation amount
- Date of donation
- Reason for refund request
Once we receive your request, our team will review it and reach out to you if any additional information is required. We aim to process refunds within 5-7 business days of receiving a valid refund request.
Refund Method:
Refunds will be issued using the same method of payment used for the original transaction. For example, if you made a donation using a credit card, the refund will be credited back to the same credit card. Please note that it may take some time for the refund to appear in your account, depending on the processing times of your financial institution.
Contact Us:
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. Our dedicated support team is here to assist you and ensure that your experience with Dil Dosti Foundation is positive and rewarding.
Thank you for your support and understanding. Together, we can make a meaningful difference in the lives of those in need.